Terms & Conditions
By placing an order either over the phone, e mail or website, customer has verbal or written agreement, and is bound to Cornish Domestic Cleaning Terms and Conditions

  • Services
    REGULAR DOMESTIC CLEANING
    The customer agrees to sign and return the Agreement.
    The customer agrees to pay the fee via Bank Transfer.
    Cornish Domestic Cleaning reserves the right to suspend cleaning services if  payments are not Paid.
    Minimum duration of 1 hours per cleaning visit applies for all domestic cleaning services.
    The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
    Cornish Domestic Cleaning will provide all cleaning products and Equipment for the cleaning service .required, Unless stated by the customer if own products are to be used.
    Cornish Domestic Cleaning will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems. 
    The customer understands that the price quoted over the phone or email does not include anything apart from cleaning. 
  • END OF TENANCY CLEANING
    Cornish Domestic Cleaning reserves the right to amend the initial quotation, should the client's original requirements change.
    If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £15.
    The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
    Minimum duration of 4 hours per cleaning visit applies.
    Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with Cornish Domestic Cleaning. All cleaning equipment provided by customer, should be safe and in full working order.
    The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
    If the customer does not have cleaning detergents, Cornish Domestic Cleaning will supply all necessary cleaning detergents. This has to be requested at the time of the booking.
    The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.
  • ONE-OFF CLEANING / SPRING CLEANING
    Cornish Domestic Cleaning reserves the right to amend the initial quotation, should the client's original requirements change.
    Minimum duration of 3 hours per cleaning visit applies.
    Customer agrees to provide a list of tasks and all cleaning detergents and equipment needed for the required work, unless other arrangements have been made with Cornish Domestic Cleaning.
    All cleaning equipment should be safe and in full working order.
    If the customer does not have cleaning detergents, Cornish Domestic Cleaning will supply all necessary cleaning detergents. 
    If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £15.
    The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
    The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
    The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. Post Construction/ After Builders Cleaning, Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. 
  • PAYMENTS 
    Payment can be made in cash on completion of the service.
    Customer understands that any 'late payments' may be subject to additional charges.
    If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% plus Vat on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
  • COMPLAINTS AND CLAIMS
    The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings. 
    If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
    Cornish Domestic Cleaning may take up to 7 working days to respond to a complaint.
    Cornish Domestic Cleaning will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
    Complaints are accepted verbally over the phone and in writing (letter, e mail). Complaints must be reported on completion or in the following 24-hour.
    All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
    Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
    Cornish Domestic Cleaning agrees to keep all customers* information confidential.
    In case of damage Cornish Domestic Cleaning will repair the item at its cost. If the item cannot be repaired Cornish Domestic Cleaning will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Cornish Domestic Cleaning source upon payment of cleaning services rendered.
  • INSURANCE
    Cornish Domestic Cleaning has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of cornish Domestic Cleaning, reported within 24 hours of service date.
    There is £350 excess on any claim, of which £150 are paid by customer and £200 by Cornish Domestic Cleaning.
    Cornish domestic Cleaning reserves the right to refuse to share any of the confidential company's documents.
  • CUSTOMER SATISFACTION
    Customer understands that he/she is not entitled to any refunds.
    If the customer is not completely satisfied with a cleaning job, Cornish Domestic Cleaning will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to be returned.
    Customer must be present at all times during the recovery-clean. Cornish domestic Cleaning reserves the right not to return a cleaner more than once.
  • LIABILITY
    Cornish Domestic Cleaning  reserves the right not to be liable for:
    Completing tasks which are not stated on our task list;
    Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
    Third party entering or present at the customer's premises during the cleaning process;
    Wear or discolouring of fabric becoming more visible once dirt has been removed;
    Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; 
    Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
    If the customer has got items which need special cleaning methods and special cleaning detergents, Cornish Domestic Cleaning reserves the right to refuse the provision of the cleaning detergents.
    Cornish Domestic Cleaning will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;
  • CANCELLATION
    REGULAR DOMESTIC CLEANING
    Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
    Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
    Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
    If keys are provided they must open the lock without any special efforts or skills.
    Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice.
    Customer may terminate the cleaning service by giving thirty calendar days (30 days) advanced notice in writing(also via email) and specifying the last cleaning date and give reason.
  • END OF TENANCY CLEANING:
    48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
    Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
    Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
    If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Domestic Domestic Cleaning then the customer agrees that deposit funds may be used to cover the cancellation fee.
  • ONE-OFF CLEANING:
    48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
    Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
    Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
    If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Cornish Domestic Cleaning then the customer agrees that deposit funds may be used to cover the cancellation fee.

  • AFTER CANCELLATION OF THE CLEANING SERVICE
    By entering into a service agreement with Cornish Domestic Cleaning, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Cornish Domestic Cleaning. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £400.
    These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Cornish Domestic Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.