Latest service update  02/06/2020

We are open for business and our services are continuing to run but with some changes to ensure the health and safety of all our cleaners and clients during the outbreak.

The guidance issued by the government was updated on 02/05, which now further clarifies that domestic cleaners can continue to carry out work in people's homes, provided that the worker has no coronavirus symptoms as well as continuing to follow all guidance on excellent hygiene and maintaining a two metre distance from household occupants as far as possible.

The government also published further specific guidance on 11/05 for tradespeople (including cleaners) for carrying out work inside people's homes here.

Symptoms

The most common symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19.

 

For the safety of both Clients and Cleaners, we have introduced the following rules

  • Cleaners must not clean if anyone in their household has symptoms (however mild), shielding or self-isolating
  • Clients must not allow cleaning if anyone in their household has symptoms (however mild), shielding or self-isolating
  • Clients must stay in a different room to the cleaner. Social distancing of at least 2 metres must be maintained at all times Social Distancing & Face Coverings

Cleaning is one of the few exceptions for entering peoples homes; it is incredibly important that cleaners respect Government guidelines and clients' wishes when they are entering a property.

  • Cleaners must at all times observe social distancing of 2 metres from anyone in the property
  • Face coverings are not mandatory, however if the client asks for them to wear one, then they should be prepared to do so
  • As always cleaners must never under any circumstances, take anyone (including children) with them to a clean

All cleaners must follow our detailed cleaning and safety guidelines

These are based on the latest guidelines from Public Health England, Health Protection Scotland and the NHS.

  • Thoroughly wash their hands before, during and after their cleans with warm soapy water
  • Surfaces should be cleaned using regular products and then where possible, disinfected using a product that is certified to kill 99.9% of germs, such as Dettol Antibacterial Surface Cleaner Spray or Xtra Protect Sanitiser
  • Special attention should be paid to "high touched" areas such as; door and cupboard handles, light switches, TV remotes, tables, countertops etc
  • Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
  • Use disposable or machine washable gloves
  • Open windows where possible for ventilation
  • Wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use
  • Avoid shaking dirty laundry and soft furnishings such as bath mats and rugs